Accessibility Statement

Accessibility Statement

Last Updated: 8/8/2025

Our Commitment to Accessibility

CaribEscout is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to make our Caribbean real estate platform accessible to all users.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines help make web content more accessible for people with disabilities and provide a better user experience for everyone.

Accessibility Features

Navigation and Structure

  • Consistent navigation throughout the platform
  • Logical heading structure (H1, H2, H3, etc.)
  • Descriptive page titles and section headings
  • Skip-to-content links for keyboard navigation
  • Breadcrumb navigation on all pages

Visual Design

  • High contrast color combinations for better readability
  • Text that can be resized up to 200% without loss of functionality
  • Icons and images include descriptive alt text
  • Color is not the only way information is conveyed
  • Focus indicators for interactive elements

Interactive Elements

  • All interactive elements are keyboard accessible
  • Form fields have clear labels and instructions
  • Error messages are descriptive and helpful
  • Buttons and links have descriptive text
  • Search filters and forms provide clear feedback

Media and Content

  • Property images include descriptive alt text
  • Video content includes captions when available
  • Audio content includes transcripts when applicable
  • Maps and visual content have text alternatives

Assistive Technology Compatibility

Our platform is designed to work with various assistive technologies, including:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Voice recognition software
  • Keyboard navigation tools
  • Screen magnification software
  • Alternative input devices

Browser and Device Support

We test our platform for accessibility across multiple browsers and devices:

Supported Browsers

  • Chrome (latest version)
  • Firefox (latest version)
  • Safari (latest version)
  • Edge (latest version)

Mobile Accessibility

  • iOS devices with VoiceOver
  • Android devices with TalkBack
  • Touch and gesture accessibility
  • Large touch targets for easy interaction

Known Limitations

While we strive for full accessibility, we acknowledge that some areas of our platform may not yet meet all accessibility standards. We are actively working to address these limitations:

  • Some third-party mapping features may have limited accessibility support
  • Certain interactive property galleries may require alternative viewing options
  • Legacy property images may lack comprehensive alt text descriptions
  • Some complex data visualizations may need alternative text representations

Accessibility Testing and Monitoring

Regular Audits

  • Quarterly accessibility audits by certified professionals
  • Automated accessibility testing integrated into our development process
  • User testing with people who use assistive technologies
  • Regular review of new features for accessibility compliance

Continuous Improvement

  • Staff training on accessibility best practices
  • Integration of accessibility requirements in design and development
  • Regular updates based on user feedback and industry standards
  • Collaboration with accessibility experts and advocates

Getting Help and Support

Alternative Access Methods

If you encounter accessibility barriers on our platform, we offer alternative ways to access our services:

  • Phone support for property searches and inquiries: +1 (800) 555-1234
  • Email support with detailed property information: support@caribescout.com
  • Live chat assistance during business hours
  • Alternative formats for important documents upon request

Accommodation Requests

We are committed to providing reasonable accommodations. Please contact us if you need:

  • Information in alternative formats
  • Assistance with completing forms or applications
  • Help navigating property listings
  • Support with communication during property transactions

Feedback and Complaints

We welcome feedback about the accessibility of our platform. Your input helps us identify areas for improvement and prioritize accessibility enhancements.

How to Provide Feedback

  • Email: accessibility@caribescout.com
  • Phone: +1 (800) 555-HELP (4357)
  • Mail: Accessibility Team, CaribEscout Ltd., 123 Caribbean Plaza, Nassau, Bahamas
  • Online Form: Available on our Contact Us page

Response Time

We aim to respond to accessibility feedback within 5 business days. For urgent accessibility issues that prevent you from accessing our services, please call our support line for immediate assistance.

Legal Framework

This accessibility statement is aligned with various accessibility laws and standards, including:

  • Americans with Disabilities Act (ADA)
  • Section 508 of the Rehabilitation Act
  • Web Content Accessibility Guidelines (WCAG) 2.1
  • European Accessibility Act
  • Accessibility for Ontarians with Disabilities Act (AODA)

Third-Party Content

Some content on our platform is provided by third parties (such as property listings from individual agents). While we encourage all content providers to follow accessibility best practices, we may not have direct control over the accessibility of all third-party content. We are working with our partners to improve accessibility across all content.

Updates to This Statement

We review and update this accessibility statement regularly to reflect changes in our platform, accessibility standards, and legal requirements. The date of the most recent update is noted at the top of this page.