Privacy Policy

1. Introduction

CaribEscout Ltd. ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (collectively, the "Platform").

This Privacy Policy applies to all users of our Platform, including visitors, registered users, property owners, and real estate professionals.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, email address, phone number, date of birth
• Contact Information: Mailing address, billing address, emergency contacts
• Financial Information: Credit card details, bank account information (for transactions)
• Professional Information: Real estate license numbers, business affiliations
• Property Information: Property ownership details, listing information
• Preference Information: Search preferences, communication preferences

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on pages, click patterns
• Location Information: Geographic location (with your permission)
• Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

• Social media platforms (when you connect your accounts)
• Real estate data providers
• Identity verification services
• Payment processors

3. How We Use Your Information

3.1 Primary Uses

• Provide and maintain our Platform services
• Process transactions and manage your account
• Facilitate property searches and listings
• Connect buyers, sellers, and real estate professionals
• Provide customer support and respond to inquiries
• Send important notifications about your account or services

3.2 Marketing and Communications

• Send promotional emails and newsletters (with your consent)
• Personalize your experience and recommendations
• Conduct market research and analytics
• Inform you about new features and services

3.3 Legal and Security

• Comply with legal obligations and regulations
• Prevent fraud and ensure platform security
• Enforce our Terms of Service
• Resolve disputes and investigate violations

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.2 Service Providers

We may share information with trusted service providers who assist us in:

• Payment processing and financial services
• Email delivery and marketing services
• Customer support and communication
• Data analytics and website optimization
• Identity verification and background checks

4.3 Real Estate Professionals

When you express interest in a property or request to be contacted by an agent, we may share your contact information with relevant real estate professionals.

4.4 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms of Service

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Data transmission is secured using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Storage: Data is stored in secure, encrypted databases
• Incident Response: Procedures for handling security breaches

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, correct, or update your personal information at any time through your account settings.

6.2 Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

6.3 Deletion

You can request deletion of your personal information, subject to legal and contractual requirements.

6.4 Marketing Opt-Out

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or through your account settings.

6.5 Cookie Management

You can control cookies through your browser settings. See our Cookie Policy for more details.

7. International Data Transfers

As we operate across multiple Caribbean jurisdictions, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our Platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

11. Regulatory Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) - EU
• California Consumer Privacy Act (CCPA) - US
• Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
• Local Caribbean data protection regulations